Job Overview

We are seeking a highly skilled, detail-oriented Healthcare Support Specialist with a C1 English proficiency level to join our growing medical operations team. This specialized role caters to experienced healthcare professionals—including Nurses, Medical Assistants, Lab Specialists, and Doctors—who possess strong foundational knowledge in clinical operations and medical workflows.

While experience in a single core healthcare profile is strictly required, we are highly targeting versatile assets who are pre-trained or cross-trained in dual-profile configurations to ensure seamless patient communication, precise documentation, and efficient clinical workflow management.

Required Profile Configurations

• Core Requirement: Candidates must have a professional background as a Nurse, Medical Assistant, Lab Technician/Specialist, or Doctor, and possess active, verifiable experience or pre-training in at least one of the following core healthcare profiles:

  • Virtual Front Desk (VFD) / Call Center

  • Medical Records (MR)

  • Referral Management

• Dual-Profile Asset (Highly Preferred / Optional): Having pre-training or experience in a combination of two of these profiles (e.g., VFD + MR, VFD + Referral, or MR + Referral) is highly advantageous and will give your application strong priority.

Key Responsibilities (Depending on Profile Match)

• Clinical & Administrative Support:

  • Leverage clinical expertise (nursing, medical assisting, laboratory, or medical practice) to review patient documentation, medical history, and triage administrative inquiries accurately.

  • Understand and translate complex medical terminology, laboratory test orders, results, and clinical notes into electronic health systems.

  • Act as a qualified liaison between US-based clinical staff, laboratory networks, and patients.

• Patient Communication & Scheduling (VFD / Call Center):

  • Manage high-volume patient and office communications across various web-based platforms.

  • Respond to new patient inquiries, schedule appointments via electronic medical platforms (e.g., AdvancedMD), and proactively manage “No Show” reschedules.

  • Conduct rigorous follow-ups to ensure all necessary electronic registration paperwork is completed and received prior to the patient’s appointment date.

  • Ensure every patient seen has a scheduled follow-up appointment for the subsequent month.

• Medical Records Management (MR):

  • Accurately input, update, and maintain electronic medical records (EMR/EHR) with strict adherence to data integrity.

  • Organize clinical documentation, audit patient charts, and securely retrieve health records as requested by medical staff.

  • Manage compliance, documentation standards, and data confidentiality at all times.

• Referral Coordination (Referral):

  • Process, track, and manage incoming and outgoing patient referrals, obtaining clinical authorizations as required by specific networks.

  • Act as the core liaison between primary care providers, specialists, and patients to streamline the care continuum.

  • Follow up on pending referral documentation to eliminate delays in patient care.

Qualifications & Skills

• Educational & Professional Background: Degree or active certification as a Registered Nurse (RN), Medical Assistant (MA), Laboratory Technician/Specialist, or Medical Doctor (MD).

• Language Proficiency: Advanced English Level (C1 CEFR) is strictly required. Candidates must demonstrate exceptional verbal and written medical communication skills, fluid conversational capacity, and the professional etiquette necessary to handle interactions with US-based patients and medical staff.

• Experience: Minimum of 1–2 years of experience in a clinical setting, healthcare BPO, contact center, or medical office environment.

• Platform Expertise: Prior hands-on experience with medical scheduling, billing, or communication platforms (experience with AdvancedMD or specialized healthcare portals is a massive plus).

• Compliance & Workflow: Strong foundational knowledge of medical administrative workflows, HIPAA regulations, document collection, and data privacy.

• Skills: High critical thinking, excellent multitasking, exceptional organization for tracking paperwork deadlines, and strong problem-solving skills.